First and Last Cottages - Terms & Conditions

Difficulty reading the site? Click here to change to a high contrast version or here to change back.

Link to Site Map

Reservations

Self-catering - a booking is only confirmed once we have received a deposit - we will then confirm your booking in writing. A provisional reservation will be held for 7 days and if we have not received a deposit within this time the reservation will lapse.

Bed and breakfast - a booking is only confirmed on receipt of a deposit. A provisional booking will lapse after 4 days if the deposit has not been received.

Deposit - can be paid by credit card or cheque

Self-catering - if a booking is made 6 weeks or more before the holiday starts, a deposit of £50 is payable. The balance is payable not later than 6 weeks before the start date. If your holiday begins less than 6 weeks from the time of booking, the full rent is payable.

Bed and breakfast - a deposit of 50% of the value of the first night's booking is required. The balance is payable on arrival.

Cancellation

Self-catering - in the event of cancellation less than 6 weeks before a holiday begins the whole rent is payable unless we succeed in re-letting. With more than 6 weeks notice, only the deposit will be forfeit.

Bed and breakfast - in the event of cancellation the deposit will be forfeit, unless we are able to re-let the room.

Cancellation Insurance

Self-catering - it is strongly recommended that you take out cancellation insurance. People have traditionally not taken out insurance for UK holidays but this year alone 3 sets of guests were unable, at the last minute, to travel for a variety of reasons - it then added insult to injury having to pay the full amount for a holiday they didn't take.

Arrival and Departure

Self-catering - all holidays start and finish on a Saturday for Treeve Moor Cottage, Stargazey and Flats 1-5 Mercury House, a Sunday for Top Deck and Beachcomber and a Friday for Sundowner, Surfers Paradise, Banjo Cottage, The Old Chapel, Shellseekers and Maple Barn (except as agreed for out of season short breaks). Tenancies commence at 1500 (1600 for Mercury House and Sundowner) on the first day and terminate at 1000 on the day of departure. If, for any reason, it's possible to get in earlier I will call you to let you know.

Bed and breakfast - arrival time preferably not before 1400, departure time is 1000, unless otherwise arranged.

Short Breaks

Available from November to March, apart from Christmas, New Year and February half-term. 3 nights minimum. 3 nights charged @ 65%, 4 nights @ 70% and 5 nights @ 80%

Parking

Self-catering - Treeve Moor Cottage has two parking spaces adjacent to the property. Stargazey, Top Deck, Beachcomber and Shellseekers have an allocated parking space in the car park opposite the side gate of Zodiac House. Please park to the left of the post marked "8" for Stargazey, to the left of the post marked "2" for Top Deck, to the left of the post marked "1" for Beachcomber and to the left of the post marked "9" for Shellseekers. A second space can be made available but please mention this when booking because otherwise it is used by us when going to the beach at Porthcurno! Sundowner and Surfers Paradise have two parking spaces adjacent to the properties. Parking for Flats 1-5 Mercury House is adjacent to the property. Banjo Cottage and The Old Chapel have free parking in the street. Maple Barn has one parking space with more parking available in the street.

Bed and breakfast - there are two parking spaces adjacent to the property.

Cots/Highchairs

Cots and highchairs can be made available but please mention your requirements when booking to ensure that they are available. Cot bedding is provided.

Camp beds

Bed and breakfast - it is possible to add a camp bed for a child into the double bedroom (not recommended in the twin bedroom because the floor space is taken up by a sofa).

Self-catering - at Treeve Moor Cottage it is possible to add a camp bed in the downstairs single bedroom although this leaves practically no space to move around. At Stargazey, Top Deck and Shellseekers it is possible to add a camp bed into either the double or twin room. In the case of the twin room you end up with 3 beds side by side but there is still space to move around the edges! There is room for a camp bed in two of the bedrooms in Sundowner and Surfers Paradise and all the bedrooms in Mercury House. It's not ideal to add a camp bed in Banjo Cottage. There is room to add one in The Old Chapel and in Maple Barn.

Pets

Self-catering - pets are accepted at Treeve Moor Cottage, Banjo Cottage, The Old Chapel, Sundowner and Flats 1-5 Mercury House but not at Stargazey, Top Deck, Beachcomber, Surfers Paradise, Shellseekers or Maple Barn.

Bed and breakfast - sorry, pets are not accepted due to the resident cat

Electricity, central heating, fuel for woodburner, linen and towels

Electricity and central heating are included in the rental. A starter pack of firelighters, matches and smokeless fuel is provided for the woodburner in Treeve Moor Cottage for a fire on the first evening. More fuel can be purchased from the local petrol station. Bed linen and towels (2 per person) are provided but not beach towels.

Tenant's Obligations

The tenant agrees:-

a. to pay for any losses or damage to the property

b. to take good care of the property and leave it in a clean and tidy condition on departure. First and Last Cottages reserves the right to make a charge for extra cleaning if the property is not left in a satisfactory condition.

c. to permit the owners and their agents reasonable access to the property

d. not to part with possession of the property, or share it, except with members of the party listed when booking

e. not to exceed the total number of people stipulated in the property description

Liability

First and Last Cottages shall not be liable for any loss, damage, expense, accident, injury or inconvenience, whether to person or property, which the applicant or any other person may suffer or sustain arising out of, or in respect of, any letting.

Governing Law

The contract embodied in the booking is governed by English law, and subject to the exclusive jurisdiction of the English courts.

Complaints

We try to take every care to prepare our properties to a standard whereby our visitors will enjoy their holidays. However, it is impossible to check every item (particularly things like washing machines) on each turnaround, so if a problem does arise please let us know immediately. Every effort will be made to assist you. If something goes wrong or gets broken whilst you are in the property we would really appreciate it if you could let us know straight away - often people leave a note on the day of their departure which then only gives us a couple of hours to fix the problem before the next people arrive

Contact Liz Trenary, Treeve Moor House, Sennen, Penzance TR19 7AE, tel 01736 871284, info@firstandlastcottages.co.uk